Shipping & LTL Freight Policy
1. Order Processing & Dispatch
All commercial heavy machinery and attachments are processed and dispatched directly from our warehouse located at 10604 SE 243RD PL, Kent, WA 98030-5410.
Our standard handling and fulfillment time is 1 to 3 business days. Orders placed on weekends or federal holidays will begin processing on the following business day. Once your order has been crated, palleted, and handed over to the freight carrier, you will receive an email containing your Bill of Lading (BOL) and tracking/PRO number.
2. LTL Freight Transit Times
Due to the size and weight of our commercial equipment, all shipments are transported via heavy Less-Than-Truckload (LTL) freight. Standard transit times are as follows:
- Contiguous United States (Lower 48): 7 to 14 Business Days
- Alaska & Hawaii: 14 to 21 Business Days
Please note that freight transit times are estimates and can be impacted by severe weather events, regional hub delays, or rural delivery routes.
3. Free Lift-Gate & Curbside Delivery
To ensure a smooth delivery process, a Free Lift-Gate Service is included on all LTL freight shipments within the Lower 48 states.
All freight deliveries are strictly Curbside Delivery. The carrier will use the lift-gate to lower your crated machinery securely to the ground at the end of your driveway, property line, or commercial loading zone. Freight drivers are not authorized or insured to move heavy equipment into your garage, warehouse, backyard, or up any inclines.
4. Delivery Appointments
The freight carrier will contact you at the phone number provided at checkout to schedule a specific delivery window (usually a 4-hour block). An adult must be present to inspect the shipment and sign the delivery receipt.
Missed Appointments & Storage Fees
If you fail to be present for your scheduled delivery appointment, the carrier will return the shipment to the local terminal. You will be responsible for any redelivery fees or daily terminal storage fees assessed by the freight company before a second delivery attempt is made.
5. Inspecting Your Shipment
When your equipment arrives, it is your responsibility to thoroughly inspect the crate, pallet, and machinery before signing the driver’s delivery receipt or BOL.
- If you notice minor cosmetic damage to the crate (scrapes, torn shrink wrap), make a clear note of it on the driver’s paperwork before signing.
- If the equipment itself has sustained severe, visible transit damage, refuse the shipment, note “Refused Due to Severe Damage” on the BOL, and contact our support team immediately at +1 (253) 321 2550.
Failure to note damages on the delivery receipt legally signifies that you accepted the freight in perfect condition, which may void our ability to file a transit damage claim on your behalf.
6. Refused Shipments & Undeliverable Addresses
If you refuse a delivery for any reason other than severe, documented transit damage, or if the freight carrier cannot complete delivery due to an invalid address or failure to respond to appointment calls, the shipment will be returned to our warehouse.
In these instances, your refund will be strictly subject to a 20% restocking fee, and all outbound and return LTL freight costs will be deducted from your final refund amount.